Cancellations & refunds

Training Days

IN BRIEF

When we make a training day available to book onto, it is our full and firm intention to run that training day, and we do everything we can to make it happen. It’s our hope that, by booking onto our training, you too will do all you can to attend.

This cancellation policy covers what happens if either of us doesn’t fulfil what we set out to do – either if we don’t run an event, or you can’t attend.

OUR SIDE

We don’t publicise events on a ‘provisional’ basis – if we say it’s going to happen, then unless something uncontrollable occurs, it will happen. For example, we don’t cancel because of low numbers. The only reasons we would cancel an event are: if the venue suddenly becomes unavailable (for example, it’s become flooded or suffered a fire, or the hirers break their contract with us); if the speaker becomes severely ill so that she cannot speak (for example, laryngitis, or sickness too debilitating to be able to stand up and talk); or if there is such severe weather that it is either impossible for us or the majority of delegates to attend, or a government-related agency has advised against travel. There may be other things as well, such as terrorist acts or war or mass infectious outbreaks, but we’re focusing on the things that are more of a realistic risk.

If we have to cancel in any of these or similar circumstances, and they really are events beyond our control (what are sometimes referred to as ‘acts of God’ or ‘force majeure’) then the following provisions will apply:

  • If practicable we will rearrange the event for another date in the same town/area and transfer your booking to that event
  • If you are unable to make that rearranged date in the same town/area we will offer a transfer to any other event that we’re running.
  • If we do not rearrange the event for another date in the same town/location, we will credit what you have paid against another of our upcoming live trainings, or against our online training

We don’t offer refunds in these circumstances because we are rearranging the event rather than actually cancelling it, and it’s likely that we will still be liable for many of our costs, such as hotel accommodation, venue hire, and staff salaries.

YOUR SIDE

Please only book to attend a training day if, at that time, you are sure you can attend. We often sell out and it’s disappointing if someone else could have had the space.

However, we do appreciate that there are lots of understandable, uncontrollable things that happen in life to prevent you from coming, for example sickness or bereavement or your car breaking down en route. If you have such a reason for cancelling at short notice, let us know what happened and we’ll consider it on a case-by-case basis. We don’t guarantee to offer you anything, but more often than not we will allow you to transfer to another of our training days.

If you want to cancel for other reasons, unlike many organisations that don’t offer refunds at all, we do – albeit on a sliding scale basis. We don’t offer a full refund because it’s cost us time and money to process your booking and prepare the event, but our refunds are:

  • If you cancel more than 4 weeks before the event, we’ll give you a 75% refund.
  • If it’s 15 days or more until the event, we’ll give you a 50% refund.
  • If it’s 72 hours or more until the event, we’ll give you a 25% refund.
  • If it’s within 72 hours of the event, we won’t issue a refund at all. Instead, at our discretion, we may offer a transfer to another of our days dependent on your circumstances.

As with all contracts, it’s a two-way thing. We’ll do everything in our power to deliver on our side of the deal and simply ask that you do too. That seems to us to be fair on both sides.

Method of refund

When payment has been made by card payment, the amount is will be refunded to your card. When Paypal has been used the refund will be made via Paypal as long as it is within Paypal’s own cancellation policy of 60 days. If it is beyond that, the refund will be given via BACS to a UK based bank account and the delegate is responsible for providing us with the correct information to facilitate this. When payment has been made by cheque or BACS, refunds will be made by BACS. Refunds can no longer be supplied by cheque.

Resource Orders

YOUR RIGHT TO CANCEL

Your right to cancel your order starts the moment you place your order and ends 14 days from the day you receive the items. If your order consists of multiple items, the 14 days runs from when you get the last batch. This 14 day period is the time you have to decide whether to cancel. You then have a further 14 days to actually send the items back.

YOUR RIGHT TO A REFUND

PODS will refund you within 14 days of either us receiving the returned goods or you providing evidence of having returned the goods (for example a proof of postage receipt from the post office), whichever is soonest. All items must be returned in pristine condition. A deduction can be made if the value of the items has been reduced as a result of damage or you handling the items more than was necessary. The extent to which a customer can handle items is the same as it would be if you were assessing them in a shop. PODS will refund the basic delivery cost of getting the goods to you in the first place. If you selected first class, PODS will only be required to refund the second class rate.

RETURNING FAULTY/DAMAGED ITEMS

If you receive items that are damaged or don’t match the description given, you have the same consumer rights under the Consumer Rights Act (October 2015) as you have when buying in store. Please contact us with details and evidence of any damage and we will send you out replacement items or refund you the cost of the initial order.

Friends of PODS Subscriptions

YOUR RIGHT TO CANCEL

You have 14 days from setting up your Friends of PODS subscription to cancel it.

 

If you have any questions, please email us.

Last updated: 1 January 2018 and applicable to all training events 1 January 2018 to 31 December 2018.