Privacy, PODS and you
Last updated: 16 October 2019
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Who we are
We are Positive Outcomes for Dissociative Survivors (PODS), a project of Survivors Trauma and Abuse Recovery Trust (START).
To provide the training, resources and online services we do, we need to use your personal information. This document explains how we collect and use this information.
Find out more about who we are, what we do and why on our ‘about us’ page online, located at https://www.pods-online.org.uk/who-we-are-what-we-do-and-why.
What personal data we collect and why we collect it
When you as a user interact with us at PODS, we use the data you give us so we can provide our services. We collect your personal information when you:
• Submit one of our support forms
• Become a Friend of PODS or other donor
• Contact the support service (although you may do so anonymously)
When you perform any of these actions, you are giving us consent to process the information you have provided so that we can perform the tasks related to your actions.
At any time, you can withdraw your consent by contacting us via email, phone and address. This does mean that we then cannot provide you with any services beyond that point unless you give us your consent again.
We keep the personal information we collect to the minimum needed to provide you with the best service we can. This personal data may include:
• Email address
• Home address and billing address
• Contact number
• Gift aid status
We understand that some of the information submitted on our website us very sensitive. We use this information so we can:
• Respond to requests and create personalised support and/or support documents
• Maintain an up to date account of subscriptions to ensure subscribers receive the correct benefits and communications.
Who do we share your personal data with?
At START, we treat your personal data confidentially. To provide the service we do, we are in contract with a 3rd party who provides us with server/web hosting facilities. The 3rd party has no knowledge of this data, nor can it view, share or collect this specific data. We don’t share your data with anyone else, unless legally instructed to do so.
How do we secure your personal data?
When we collect your personal information we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the internet is 100% secure. As a result, while we try to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.
We are not responsible for the privacy policies and practices of other websites even if you accessed the third party website using links from our website. We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.
How long do we keep your personal data for?
With regard to form submissions on support.pods-online.org.uk, once we have provided you with the information requested, we only retain the data for 3 months, after which time it will be deleted.
With regard to donor subscriptions and renewals, your data is kept until your subscription expires. Once your subscription expires we will retain the information for the period required for legal and administrative purposes.
If you access the helpline or support service, we keep the minimum amount of information on you to be able to provide support to you and this is not retained beyond what is necessary to ensure continuity and quality of care.
When you log in, we will also set up several cookies to save your login information. These login cookies last for two days. If you select ‘Remember me’, your login will persist for two weeks. If at any time you log out, the login cookies will be removed.
You may disable cookie support on your browser if you wish, however to use our sites you will need to have cookies enabled.
Linking to other websites/ third party content
You may also find links to other external web sites on our sites. Examples of this would be helpful articles, information and books or resources. These sites are in no way endorsed by START and we recommend that you check the policy of each website you visit prior to entering any personal information.
Payments on our websites are processed externally by Stripe and PayPal. This means that all sensitive data is transmitted directly to the payment processor without passing through our servers. This enables us to remain PCI-DSS compliant as we do not retain any of this sensitive data.
Your rights in relation to your personal data
Your rights to your personal data include:
• The right to access your personal information
• The right to have your information corrected or deleted
• The right to withdraw your consent for us to process your information
• The right to request a copy of the information we hold about you
• The right to restrict or object to the processing of your information
• The right to lodge a complaint with the Information Commissioner’s Office
You can exercise these rights by getting in contact with us in the PODS office where we will strive to respond to each request as quickly as possible and fulfil the request as effectively as we can.
There may also be some circumstances when the rights may be limited, for example if we are asked to delete data which we are required to keep by law, or as an administrative requirement.
You can tell us at any time that you would prefer that we do not use your information for marketing purposes, for example donor requests. If you would like to stop receiving news or product related emails from us, please contact us or use the ‘unsubscribe’ link provided in any of our email communications. We will stop sending them immediately.
How to get in contact with us
Monday – Friday, 9.00am – 5.00pm
3 Archers Court